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Fibi Labs Enhances the Quality and Security of Healthcare Communication Deep-Tech Product

Industry

Healthcare Communication


Engagement

  • Fully Managed

  • Dedicated


Provided services

  • Functional Testing

  • UI-UX Testing

  • Usability Testing

  • Security Testing


Value added

  • Customer-Centric Holistic Approach

  • Enhanced Test Coverage

  • Strengthen Security

  • Improved QA


Customer Words


Chief Technology Officer -- “Fibi Labs has been a game-changer for us. We have used other similar places in the past and Fibi is clearly among the best we've worked with. Their keen eye for detail uncovered significant product gaps, and their support in penetration testing and network assessments greatly benefits our operations. Their well-documented bug reports make debugging a breeze, and their clear and concise communication is top-notch, even in asynchronous mode. We wholeheartedly recommend Fibi Labs to anyone in need of a top-tier QA team for web and mobile applications.”

About Customer

Our customer is a cutting-edge healthcare platform designed to empower both healthcare professionals and patients. It redefines modern healthcare by offering solutions that enable doctors to extend their impact and improve patient care. They provides streamlined tools that enhance workflows, preventing burnout and ensuring effective care delivery both in and out of the clinic.


Customer Objectives and Needs

  • The  customer was seeking a reliable QA partner for web and mobile applications.

  • The objectives included identifying and rectifying product gaps, enhancing security through testing, and improving debugging.

  • They required attention to detail, clear communication, and a top-tier QA team for synchronous and asynchronous collaboration.


Our Approach

Fibi Labs approached the project by understanding the customer's requirements and tailoring their services accordingly.


  1. Quick Collaboration: Fibi Labs collaborated with the client, assigned dedicated resources, and conducted a thorough test assessment to understand their infrastructure and objectives. 

  2. Insights and Recommendation: Fibi Labs provided the customer with valuable insights and actionable recommendations to strengthen their platform, implement best QA practices, and mitigate risks based on the assessment findings.

  3. Various Device Coverage: Fibi Labs cover testing on real mobile devices, tablet and laptops. More coverage done through remote devices availabilities. 

  4. Collaboration and Flexibility: Fibi Labs ensured seamless collaboration, maintaining open communication channels for queries, progress updates, and feedback to accommodate customer timelines and preferences.


Result and Benefits

Working closely with Fibi Labs yielded significant results and benefits for the customer:


  1. Identification of Product Gaps:  Fibi Labs identified critical product gaps across multiple platforms and help to streamline user experience.

  2. Enhanced Security: Fibi Labs strengthened the customer's security infrastructure through penetration testing and network assessments, reducing risks and vulnerabilities.

  3. Streamlined Debugging: Fibi Labs' detailed bug reports facilitated efficient debugging and quick issue resolution, enhancing the development cycle.

  4. Enhanced Test Request Coverage: Fibi Labs demonstrates swift handling of new test requests, ensuring rapid execution, providing valuable feedback, and effectively capturing and addressing bugs.

  5. Improved Metrics: Bugs fix rate >60%, New Feature SLA <2 days 


Conclusion

Fibi Labs understood customer needs quickly and provided effective QA services which improved their product quality. 


Let's Unleash

Your Product Value Together

Accelerate time-to-market by identifying and fixing software defects early for quicker, more frequent releases. Eliminate last-minute "hot fixes" and launch with confidence. Ensure consistent customer satisfaction by delivering quality, no matter the challenges.

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