Fibi Labs Enhances Code Intelligence Platform Quality for Deep-Tech Unicorn Startup

About Customer

Our customer is a Unicorn Startup that offers a code intelligence platform enabling developers to quickly search, write, and understand code by integrating insights from their entire codebase directly into their editor. They assist developers and companies in managing billions of lines of code, contributing to the software you use daily.

Customer Objectives and Needs

The customer needed to ensure high-quality releases for new features while maintaining regression-free existing features. However, their team lacked the expertise to conduct QA across multiple operating systems. While most of their employees use Mac computers, they also required thorough QA on Windows and Linux. Therefore, they sought a reliable QA partner to own product quality for their code assistance.

Our Approach

Fibi Labs approached the project by understanding the customer's requirements and tailoring their services accordingly.

1. Swift Collaboration: Fibi Labs quickly engaged with the customer, thoroughly understanding their infrastructure and objectives. We deployed expert resources and initiated an extensive test assessment across various IDEs.

2. Insightful Recommendations: Fibi Labs provided crucial insights and actionable recommendations, enhancing the platform, implementing top-tier QA practices, and mitigating risks identified in each build release.

3. Comprehensive Platform Coverage: Fibi Labs performed rigorous testing on diverse platforms, including Mac and Windows, ensuring an exceptional user experience across all devices.

4. Expedited Turnaround: Fibi Labs delivered rapid regression and new feature testing, maintaining high standards and timely results.

5. Seamless Flexibility and Communication: Fibi Labs ensured effortless collaboration, with clear communication channels for queries, progress updates, and feedback, perfectly aligning with the customer's timelines and preferences.

Result and Benefits

Working closely with Fibi Labs yielded significant results and benefits for the customer:

1. Early Product Gap Identification: By identifying product gaps early, Fibi Labs enables timely fixes, significantly enhancing overall product quality and user satisfaction. Over 95% of critical issues and 70% of minor issues are caught immediately during pre-release testing.

2. Streamlined Debugging: Fibi Labs' comprehensive bug reports facilitate efficient debugging and swift issue resolution, accelerating the development cycle.

3. Enhanced Test Request Coverage: Fibi Labs excels in swiftly handling new test requests, ensuring rapid execution, providing insightful feedback, and effectively capturing and addressing bugs.

4. Increased Confidence in Releases: Customers gain greater confidence in new features and design releases, as Fibi Labs ensures all bugs and glitches are identified and resolved before launch.

5. Improved Metrics:

   Version stability has dramatically improved because we have been able to catch bugs early on in the release cycle

   1. They've significantly accelerated our release cycle, transitioning from monthly updates to a consistent bi-weekly release schedule.

   2. Over the last 6 months we have maintained a perfect stability record, resulting in an 100% stability rate for the IDE plugin

Conclusion

Fibi Labs has significantly improved the quality and stability of our customer's code intelligence platform. Through efficient collaboration, expert recommendations, and comprehensive testing, they ensured early identification of issues and streamlined debugging. This led to increased confidence in releases, transitioning to a bi-weekly release schedule, and maintaining perfect stability for the IDE plugin. The customer values Fibi Labs' technical expertise, responsiveness, and collaborative approach, which have been vital to their ongoing success.