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Fibi Labs Elevates the Product Quality of Property Management Software

Industry

Property Management Software


Engagement

  • Co-Managed


Provided services

  • Functional Testing

  • Non Functional Testing

  • UI-UX Testing


Value added

  • Collaborative, Customer-Centric Approach

  • Swift Project Kickoff and Timely Deliverables

  • Driving Seamless Product Launch Success

  • Optimized and Reliable Testing Strategies

  • Innovative Enhancements with User-Centric Focus


Customer Words

President and Chief Product Officer -- "As a company whose products are trusted by small business owners to efficiently manage their operations, maintaining the quality of our Property Management System (PMS) solutions for hotels is critical. Partnering with Fibi Labs was a transformative experience. They quickly gained our trust with their professionalism, expertise, and dedication to excellence.


Fibi Labs brought a much-needed sense of organization to our processes, which were previously lacking structure. Their adaptability stood out as they seamlessly integrated into our cross-functional teams and agile workflows, becoming an extension of our development process. Their thorough testing and actionable insights significantly improved the quality and stability of our products, enabling us to deploy with confidence.


Their communication was clear, timely, and effective, ensuring alignment at every step. Fibi Labs not only met our high expectations but consistently exceeded them, leaving a lasting impact on the quality of our software and our development efficiency. We are thrilled with the outcomes of our collaboration and look forward to future partnerships."



About Customer

Our customer, a global leader in hospitality technology since the 1990s, provides advanced Property Management System (PMS) solutions. Their tools streamline hotel operations, integrate guest services, and improve efficiency. Trusted worldwide, they focus on innovation and reliability, supporting exceptional guest experiences.


Customer Objectives and Needs

The customer sought a reliable QA team with PMS domain expertise to collaborate on two critical fronts:


  1. Ensuring the quality and stability of a robust PMS product nearing deployment.

  2. Supporting the development of a new product from scratch.

  3. The team needed to take full ownership of QA, work with cross-functional teams, and ensure high-quality standards across products. 


Our Approach

Fibi Labs approached the project by understanding the customer's requirements and tailoring their services accordingly.


  1. Swift Collaboration and Adaptability: Fibi Labs quickly assembled a dedicated QA team, which independently explored the PMS software, identified issues, and clarified functionality. Working seamlessly with cross-functional teams, the QA team ensured impactful contributions to the agile development process.

  2. Insightful Recommendations and Timeliness: Delivered actionable insights and robust QA practices, mitigating risks during each build release. Consistent on-time deliverables maintained momentum in the agile framework.

  3. Comprehensive Platform Coverage: Performed rigorous testing across Mac, Windows, and mobile devices, ensuring a seamless user experience on all platforms.

  4. Seamless Flexibility and Communication: Established clear communication channels for updates, queries, and feedback, aligning perfectly with customer timelines and preferences while fostering efficient team coordination.


Result and Benefits

Partnering with Fibi Labs delivered substantial results and key benefits for the customer:


  1. Early Product Gap Resolution: Timely identification of product gaps resulted in fixes that enhanced quality and user satisfaction, with 95% of critical and 90% of minor issues addressed during sprints.

  2. Accelerated Debugging: Detailed bug reports streamlined resolution, speeding up development cycles.

  3. Enhanced Testing Efficiency: Rapid execution of test requests ensured comprehensive bug detection and actionable feedback.

  4. Flawless Releases: Customers gained confidence in releases with high-quality, glitch-free features and designs.

  5. Elevated Product Quality:

    1. Stability: Early bug detection consistently improved reliability.

    2. Bug Fix Rates: Achieved over 80% for developed product and over 90% for under-development product.

    3. Scalability: Products met high-quality benchmarks, enabling seamless customer onboarding.


Conclusion

Partnering with Fibi Labs empowered the customer to enhance product quality, streamline processes, and achieve timely launches. The collaboration ensured efficient QA, early issue detection, and seamless communication, supporting both existing and new product success.


Let's Unleash

Your Product Value Together

Accelerate time-to-market by identifying and fixing software defects early for quicker, more frequent releases. Eliminate last-minute "hot fixes" and launch with confidence. Ensure consistent customer satisfaction by delivering quality, no matter the challenges.

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